Have a question?
Frequently Asked Questions
Please see below for answers to common questions from customers
Orders & Shipping
Where are you based?
Manchester, UK — straight out of Afflecks Palace since ’96.
Do you ship internationally?
Yes! We ship worldwide 🌍
Shipping rates and delivery times are calculated at checkout based on your location.
How long does shipping take?
- UK Orders: 2–4 working days
- Europe: 5–10 working days
- Rest of World: 7–14 working days
Need it fast? Select express shipping at checkout.
Is shipping free?
Yes — offering free UK delivery on all items
Returns & Exchanges
Can I return or exchange something?
Absolutely. Returns are accepted within 14 days of delivery for unworn, unwashed items in original condition.
Email thealternativehub666@gmail.com or use the contact form to get started.
How long does a return take to process?
Returns are processed within 3–5 business days after we receive your item. Refunds go back to your original payment method.
Contact & Support
You can reach us via:
We usually reply within a few minutes(often much faster).
Support is active 24/7.
